We are seeking a highly motivated and enthusiastic Client Service Executive to join our dynamic digital marketing agency. As a Client Service Executive, you will be the primary point of contact for our clients, ensuring their satisfaction and the successful execution of digital marketing campaigns. You will play a pivotal role in understanding client needs, coordinating with internal teams, and delivering exceptional service to achieve our clients' marketing objectives.
Client Relationship Management:
— Build and maintain strong relationships with clients, understanding their business objectives, and becoming their trusted advisor.
— Act as the main point of contact for client communication, addressing inquiries, concerns, and feedback promptly.
— Collaborate with internal teams such as account managers, creative designers, content writers, and digital marketing specialists to plan and execute campaigns that meet client goals.
— Ensure that all projects are delivered on time and within budget.
— Work closely with clients to identify their digital marketing needs and objectives.
— Collaborate with the strategy team to develop customized digital marketing strategies and plans tailored to each client.
Campaign Monitoring and Analysis:
— Monitor the performance of digital marketing campaigns, analyzing data, and generating insights.
— Provide clients with regular reports and recommendations for improvements to achieve their goals.
— Ensure the quality of deliverables, including ad creatives, website content, and other assets, meets client expectations and industry best practices.
— Educate clients about the latest digital marketing trends, strategies, and technologies.
— Keep clients informed of industry changes and how these may impact their digital marketing efforts.
— Act quickly to address and resolve any issues, concerns, or challenges that may arise during campaign execution.
Upselling and Cross-Selling:
— Identify opportunities to upsell additional services or cross-sell complementary services to existing clients, thereby increasing revenue.
Join our team and help our clients achieve their digital marketing goals while contributing to the growth and success of our agency. If you are a motivated individual with a passion for digital marketing and client service, we'd love to hear from you.